Guidelines for Visiting Ellis Music During Covid-19 Pandemic

Ellis Music continues to encourage customers to complete transactions online whenever possible. (Instrument rentals, purchases of music and accessories, and more can be handled without any in-person contact required and items can be shipped.) However, we realize that not everything can be done through the website. For example, choosing an intermediate or pro model instrument involves trying out various available options.

The store remains closed to the public except by prearranged appointment. To book an appointment, please call the store during business hours.

We are limiting instrument trial appointments to one-at-a-time to minimize the number of people in the building.  For your safety and that of the staff, we are requiring that customers who enter the store adhere to the following policies:

  • Anyone with symptoms of Covid-19 or who has been recently exposed to someone confirmed of having Covid-19 may not enter.
  • A properly-worn mask (covering nose and mouth) is required while inside the building. If you do not have a mask, one will be provided.
  • Bring no more than one other person with you. (Example: a student coming to try out instruments may be accompanied by one parent or other adult.)
  • Sanitize your hands upon entering the front door. Hand sanitizer will be provided.
  • Instrument trial appointments are limited to one (1) hour in length. You should bring your own mouthpiece to use when trying the instruments.
  • Please maintain a physical distance of 6 feet from other people in the building to the greatest extent possible.

We will be sanitizing surfaces in our instrument try-out room after each visitor's departure and the instruments tried will undergo thorough cleaning. We will not, however, be sanitizing products in our showroom that may be touched by customers (like sheet music and boxes of reeds), just as grocery stores do not wipe down all products on their shelves. We are asking that customers sanitize their hands or put on gloves prior to touching items in the store.

Like everyone else, we are continually reassessing policies and adjusting practices based on current federal and state guidance.