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After you have read the information above, if you still wish to return a rental instrument, (1) submit the Rental Return Form and (2) refer to the instrument return instructions, both below.
If you are shipping an instrument, you will need to pack it in a box. We strongly suggest using a method that will provide you with a tracking number. The shipping address to use depends on which shipping method you choose.
If mailing the instrument via the U.S. Postal Service, the address to use is: Ellis Music Company, P.O. Box 437, Bethel, VT 05032
If mailing the instrument via UPS or FedEx, the address to use is: Ellis Music Company, 1709 Vermont Route 107, Bethel, VT 05032
You may also choose to use a courier service such as Green Mountain Messenger or Priority Same Day. Ellis Music has no affiliation with these companies and does not necessarily recommend them, but we have had customers use them. If you choose to use a courier service, it is your responsibility to ensure that the instrument will be delivered to Ellis Music during business hours when the instrument can be received. It is also very important that you enclose a note with your contact information stating that you are returning the instrument.
You are responsible for any costs associated with returning the instrument to Ellis Music.
Please refer to the website for current business hours and directions to the store. The building is presently closed to the public. Curbside dropoff is available during limited hours. To make an appointment to drop off an instrument, please use the Rental Return Form, linked above. You will be able to specify a date in the form. Please use the notes field to indicate what time you plan to drop off the instrument.
Due to the Covid-19 pandemic, you will need to contact your school's instrumental music teacher to find out whether you are able to leave an instrument at the school for pickup by Ellis Music. In most cases, the instrument will need to be left in the main office for the Ellis Music representative.
It is critical that you submit the Rental Return Form (green button link above) so the instrument gets added to our pickup list.
Write your name, the date, and "Return to Ellis Music" on a piece of paper and put it inside the instrument case. If you know your account number, include that on the paper as well. Make sure that the student's name is clearly visible somewhere on the outside of the case as well (on a name tag, for example).
Our representatives also pick up instruments for repair, so it is important to specify that it is being returned.
Whatever return method you choose, it is your responsibility to ensure that the instrument you rented has made it back to Ellis Music. Rent will continue to be charged on a monthly basis until the instrument has been received by Ellis Music. Once the instrument has been checked into our computer system, rental charges will stop accruing and automatic billing (if applicable) will end.
If you have further questions, please contact Ellis Music by phone or email.