Ellis Music Shipping Information

We can only accept internet orders from within the United States. If you live outside the U.S. and would like to inquire about placing an order, you may use our contact form to send a list of the specific item(s) you are interested in purchasing, along with your name, complete shipping address, and phone number. Someone will respond to your inquiry.

A flat rate of $5.00 will be added to accessory orders shipped via U.S. Postal Service unless otherwise specified. Certain items that are more costly to ship, such as music stands and mutes, may be subject to a surcharge, as well as orders shipped via UPS Ground service. Shipping costs are shown during the checkout process whenever possible; if the shipping cost will be greater than what was disclosed during checkout, someone from Ellis Music will contact you.

Most books and other small items will be sent via USPS First Class or Priority Mail (depending on weight). Large or heavy items are typically sent via UPS Ground. Expedited shipping may be available at extra cost.

Any instruments shipped from Ellis Music incur the following shipping/handling charge:

  • $20 - Piccolo, Flute, Oboe, English Horn, Clarinet, Soprano Saxophone, Trumpet, Flugelhorn, Violin, Viola, Ukulele
  • $25 - Bassoon, Alto Clarinet, Bass Clarinet, Alto Saxophone, Tenor Saxophone, Trombone, Snare Drum, Percussion Kit, Guitar
  • $30 - French Horn, Baritone Horn
  • $60 or more - Korg digital piano, Yamaha drum set

Shipping charges for other instruments will be determined on a case-by-case basis. We do not ship cellos and double basses, but can typically make delivery arrangements via schools in Vermont or New Hampshire during the academic year.

We do our best to ship all orders within two business days of receipt of your order. Musical instruments are held for shipping until payment has cleared. In the event that an item is backordered you will be notified by email. Special order merchandise must be ordered from the manufacturer and often takes 2 to 4 weeks to arrive at our store in Bethel, at which point we will do our best to ship within two business days.

Regarding School Delivery: Vermont and New Hampshire customers with children in schools served by Ellis Music have the option of school delivery. We have representatives who travel regularly to schools throughout Vermont and many parts of New Hampshire. If you select the free school delivery option, it is likely that your order will be delivered within 7 days, but timing can vary from 1 to 21 days due to a variety of factors. We travel to a specific set of schools on each day of the week. Our representatives do not travel to schools when the schools are closed, including vacations and snow days. Orders delivered to schools are typically left with the music teacher. School delivery is available during the academic year only.

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